Managing Crises in Real Time
We assist leaders of companies, institutions, and organizations in order to mitigate, contain, or ameliorate a crisis, negative situation, or threat. The goal is always to minimize harm to the organization and its reputation.
Working in close collaboration with an organization’s leaders and professional advisors – often including their outside legal teams, we develop and implement the strategies, plans, and tactics necessary to control and manage the situation and to effectively manage all communications.
Whether the issue requires full hands-on services or more limited strategic counsel, we help you achieve the best possible outcome.
Since emergencies rarely occur between 9-5 Monday through Friday, we are available as needed in an emergency, seven days a week.

Comprehensive Risk Management
To fully protect your organization in these fast changing times you must take a comprehensive approach to both risk management and crisis preparedness.
How can you be prepared for different types of crises? By ensuring that you have examined not only possible threats that you may be aware of, but also by having a solid and well-prepared team who know what to do when a threat or crisis occurs.
We audit your risk management plans and your crisis plan(s) to identify holes, weaknesses, and lack of planning and procedures for various threats and scenarios.
We help your organization develop crisis readiness plans or enhance an existing plan(s) to ensure preparedness when a crisis occurs.
Services include:
- reviewing and developing specific crisis procedures, coordination, and response mechanisms for your organization;
- developing Crisis Plan documents including checklists for quick use in crisis situations;
- advising on organizational planning for Plan activation including creating, training and deploying Crisis Teams;
- developing, facilitating and leading crisis simulations so that the Team learns how to face real world scenarios;
- ensuring that your Plan addresses social media, online crises and response;
- auditing existing Plans and working collaboratively with leadership and management to ensure that a comprehensive approach to risk management, crisis prevention and crisis management preparation is in place.
Reputation Management
After a crisis or threat to reputation, it is critical to develop both a short-term and long-term strategy to repair reputation, as necessary and to protect, build and enhance reputation. The strategy must address all relevant audiences and include pro-active tactics to ensure that reputational harm is minimized to the extent possible and superseded by positive reputational enhancements.